Nileage has been developing and integrating such systems for many years. A business customer of Nileage might build a database about its customers that describes the relationship in sufficient detail that management, sales people, service providers, and even the customer can access the information.
Our software makes it easy to match customer needs more accurately with products and services, remind customers of service requirements, and know what other products a customer has purchased.
In contrast to customer care, Customer Relationship Management tends to be used to deal more specifically with the integration of all business functions.
Nileage builds bespoke eCRM systems from a series of modules that have been developed continuously over the last five years. Our systems help order processing, customer management, sales and marketing management, stock control, ordering and distribution.
Nileage customer case studies can demonstrate over 400% increases in productivity through the automation of tasks within its eCRM software.
